What to do if a vendor's site shows an error

When you shop on a vendor’s site from Cinch, an item sometimes will not go into the cart. This is a problem on the vendor’s side, not yours.

1. Close the vendor’s site.

2. Go back to the Cinch main page.

3. Click the vendor’s box to open their site again.

4. Find the item and try to add it to the cart again.

If the vendor’s site will not open again

1. Click Dashboard in the dark blue bar at the top of the page.

2. Find the vendor’s box near the top of the page, next to Cinch Marketplace.

3. Look at the top right corner of the vendor’s box. Click the small red X. This clears your cart for that vendor.

4. Click the vendor’s box to open their site again.

5. Add your items to the cart again. Items that were in that vendor’s cart before are gone, so add them again.

Still not working?

1. Take a screenshot of the error.

2. Copy the item link or write down the item number.

3. Open the chat at the bottom right of the page and click Something else.

4. Send us the screenshot and the item link or number.

5. We will look into it and find you another option if you need the item soon.